![]() ![]() AIM s website: All inquiries and updates will be made through the Anthem Virginia Medicaid website.Ĥ of 11 Updates to Service Request Procedures We want to update you on some new information: Notification of inpatient admissions submitted via the Anthem Virginia Medicaid website will now accept document attachments up to 25 MB of supporting member clinical information. There are some exceptions, including high-tech imaging, which goes through AIM. Authorization requests can be submitted through the Anthem Virginia Medicaid website. Providers will still have access to an Eligibility Lookup tool however, it will be in a different format. Responses to provider online correspondence will now be given via phone call, or fax providers will no longer receive responses via Point of Care. Providers will be able to appeal a claim online and can now include attachments (up to 25 megabytes ). The claims status report will look different than it has in the past. Providers can still check claims status online. And there will still be the option to submit batch claims, as in the past. Claim Submission Checking Claims Status Claim Appeals Web Function What will be Different as of November 1, 2013? Online Correspondence Eligibility Lookup Authorization Submission Authorization Inquiry and Update Providers will now be able to file a single claim directly to the Anthem Virginia Medicaid website. The table below gives you an idea of some of the great new features and tools that will make it easier for you to serve our members. In addition, our new Anthem Virginia Medicaid website offers new tools to help you manage claims online. SAMPLE CONTENT Please Note: To obtain prior authorization for advanced radiology services for our members enrolled in Anthem HealthKeepers Plus, contact American Imaging Management.ģ Web Features Anthem HealthKeepers Plus of 11 You will still go to Point of Care as you have in the past. Here s a sneak preview of how the Anthem Virginia Medicaid website will look. is making available to you, from Point of Care, a new Anthem Virginia Medicaid website: Although you can continue to use Point of Care as you always have, the Anthem Virginia Medicaid website is where you can verify membership and benefits and obtain authorizations for Medicaid members. VAW /01/13 AVAPECĢ of 11 The New Anthem Virginia Medicaid Website Effective November 1, 2013, HealthKeepers, Inc. The Blue Cross and Blue Shield names and symbols are registered marks of the Blue Cross and Blue Shield Association. ANTHEM is a registered trademark of Anthem Insurance Companies, Inc. is an independent licensee of the Blue Cross and Blue Shield Association. 9 A new way of getting the information you need! Frequently Asked Questions Have more questions? HealthKeepers, Inc. 8 Opting In to Paper Member Panel Listings. In This Guide: The New Anthem Virginia Medicaid Website. Keep reading to find out about enhancements to our website and the exciting changes we ve prepared for you. We look forward to working with you to make a difference in the lives and quality of health care for our members your patients. Refer to our Key Contacts section for complete information about how to contact Anthem HealthKeepers Plus and our service partners. However, some of our service partners are different. The new Anthem Virginia Medicaid website has special tools and features and will be your one-stop shop to submit claims, verify member eligibility, download your panel listings, look up prior authorization requirements and more! One key thing to remember is that Anthem HealthKeepers Plus members benefits are not changing. By going to the same Point of Care web-based provider tool you already use, you will see a new link named Anthem Virginia Medicaid. Our top priority is making sure you have everything you need to seamlessly serve your Anthem HealthKeepers Plus patients, and this guide will provide information on what you ll need to know to make the transition easy for you. These changes are designed to assist you in serving our members enrolled in Anthem HealthKeepers Plus who are your patients. This transition impacts remittance vouchers, prior authorization requirements and reimbursement policies. Recently, we announced that our company is consolidating claims and membership systems to a common platform for our members enrolled in Anthem HealthKeepers Plus for both Medallion II (Medicaid) and Family Access to Medical Insurance Security (FAMIS) plans. 1 Your Guide to Anthem HealthKeepers Plus Web Updates and Other Changes Effective November 1, 2013, we have made some great changes to our provider website and a few of our tools. ![]()
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